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in Chester, VA.

Was having flu symptoms, sign in was great, the wait was okay, wasn’t many people and I still waited a bit longer, person that took me back and weighed me was great, nurse checking blood pressure was great however the doctor was ice cold. More concerned about my blood pressure than the reason I was there. I told her it was normal and being treated. Told me I had an upper respiratory infection and didn’t give me any medicine to get rid of the infection. She checked my ears taking the same tip and sticking it in my mouth. I’m still out of breath, wheezing, and coughing up phlegm. I think my issue was a little more serious and with my primary care physician on vacation I’m left to suffer. I called back and was told that no additional medication would be provided pick up the cough and allergy medicine and basically tough it out. No chest xray done either.

We’re out of town due to an emergency and I was having some dizziness during early mornings. Then it persisted during the day so I stopped in your Urgent Care in Glen Allen. They took me right in and started with blood pressure testing, EKG, COVID test, xray of my abdomen and urine analysis. X-ray was performed because I was hospitalized last month for small bowel obstruction. My problem could have been from being a little dehydrated. I can’t say enough good about the way I was treated by all the nurses and staff. They were very caring and professional. Thanks again for taking me in so quickly and being so thorough and professional. I would highly recommend this facility to anyone in need.

They gave me the wrong person’s exit packet.  So I have someone’s name, address, phone, and all their insurance info.

I was surprised to find out that the Urgent Care was for minor incidents and illnesses. I thought I might be having a heart attack and ended up being transferred to VCU because they weren’t equipped to handle it and I was taken aback that they didn’t even offer Richmond  Community ER as an option.

Great staff! Saved my Xmas! Thanks to both of you for your kindness and care!