Professional Ear Wax Removal
in Cloverly, MD

Good care customer service very good and follow up good

Scheduling needs improvement. A full fledged desktop or pen and paper option is needed. When cold and flu symptoms are there and you are coughing, some of us patients are not comfortable using phones or those tablets that are there, wherein on cannot even sit when entering information. That is the most inconvenient part. Please do something.

Been suffering with a headache, chest pain, congestion and a sore throat. I later developed a cough on the second day. Was able to download the app that night and make a morning appointment. Very easy to use. The staff were helpful and courteous. Ms. Wendy was the best. My prescriptions were sent electronically to my pharmacy and I was given a form for a chest x ray in another facility close by. All in all it was a positive experience that I will use again.

My experience today (10-18) was perfectly fine and acceptable. From the time I arrived at the CVS Location to the time I obtained my Flu Shot and drove away - 15 minutes out of my day. I had no issues. Of course: I followed the directions. I arrived to the Store 10 minutes in advance; I was alert for text messages - which I received regarding status; I waited for and received my phone call from the NP; a CVS Customer Care Manager was there to walk me through the check-in procedures. I used my Insurance Card. I had no issues and was in and out with a Flu Shot in less than 10 minutes. No complaints; I appreciate the professionalism.

Quick service, attention to patient. Kerry at check in and Kimberly the NP

This was our first time coming to PM Pediatrics. I wish I would have know about it sooner. The physician was very knowledgeable. She is a pediatric ER physician. After her thorough exam, she gave us the time we needed to talk and ask questions. I felt very comfortable with her recommendations.

The staff and the doctor were amazingly on top of things and were friendly. Very efficient and smoothly run. Called Monday morning and got a pre-op appointment for one hour later, an involved process with cardiogram and bloodwork, which took no longer than 40 including sign-in. Very personable staff, but that's a two-way street; I'm personable. So the appointment was actually fun (partly because I was not feeling ill or dicy).

The provider Kelly Reed was excellent and superb in her job. Very detail in what the patient has.