Patient First

2.93(1,617)

Patient First is one of the best urgent care providers in the United States. With 76 locations across 61 cities in 4 states, Patient First strives to provide the best urgent care to its patients.

Type of provider: Urgent Care

Number of locations: 76 across 61 cities in 4 states

Website: patientfirst.com

Find a Patient First Location

2.98(63 reviews)
I cut my knee down to the bone, and we have a baby on the way and I was afraid I'd have to go the ER and spend a million bucks. Thankfully the doctors here were able to fix this for me and were AMAZING, and they were able to do everything for only $290 with the self pay discount. They answered the phone nicely and got me honest transparent pricing costs when I asked. John Geno was excellent at doing the stitches, really good skill, it didn't hurt at all even though this cut was down to the bone and hurt like crazy originally. This is a high quality clinic and when I had a time of emergency/need, they didn't take advantage at all, they gave high quality medical skill/service at a totally reasonable cost. And again, John's one of the nicest doctors I've ever talked to. Nurses were nice. Highly recommend!!
3.0(43 reviews)
3.88(16 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

2.49(14 reviews)
3.5(43 reviews)
2.96(78 reviews)
"Very clean location, curtious and friendly staff. Quick processing time within 10 minutes of registering, 20 minute wait in room to get results and see the physicians assistant but over all more pleasant experience than waiting in an ER or doctors office. Now offers medical care portal for secure access of my visit and records on line. One stop shop get the prescription filled there too. I would definitely recommend this location and friendly caring staff as your urgent care option."
2.4(45 reviews)
1.8(5 reviews)
Heading to this one (in Phyllis Green) this morning. Have been there quite a few times in the past 5 years and have always been treated well. Staff is friendly, thorough, and takes time to listen and explain. I’ve had labs, xrays, throat swabs, and always felt good about my experience. Rooms could use some updating but that is all cosmetic. Treatment has been excellent.
4.5(10 reviews)
2.59(27 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

2.48(21 reviews)
This clinic was clean and efficient. I was happy with how quickly they got me in and out.
2.41(69 reviews)
3.63(23 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

I called ahead to this location and was told there were about nine people already waiting to be seen, and that that was consistent for the day up to my call. I also tried calling other locations without any success - the phone number was bad or nobody answered the call. So I went and was pleasantly surprised to see only one person in the lobby. I was assisted much sooner than expected. The longest delay was waiting for the doctor to arrive in my room, but even that was not too long. I left the building feeling very good about the services at this location.
2.83(24 reviews)
2.74(19 reviews)
I drove up and the parking lot was completely full. My thoughts were that there would be a long wait. Walked in and only a few people in the waiting room. I was checked in within 5 mnutes of my arrival. I was seen within 10 minutes of arriving. The doctor came in within 5 minutes of my being put into a patient area. The doctor (whose name I do not remember and I have thrown away all paperwork) was extremely nice. He reminds me of the doctors that people remark, "He has such a good bedside manner." First impressions with patients really do matter. And he gave a very good first impression. He was professionally and friendly and an excellent communicator. He provided an ancedote on what I was experiencing. That really helped. I have been to this Patient First before and have taken a good friend there. Each time has been a good experience. The staff are nice and each doctor that I have seen is friendly and able to diagnosis the problem. I like this Patient First better than my Primary Care Physician and have even inquired as to using them as my PCP. I was in and out within 30 minutes and recommend them highly.
3.0(22 reviews)
This clinic is rated highly in reviews for their clean offices

Sparkling Clean

I had my first and second visit this week; the staff was all amazing and caring. The service was quick and I as a nurse was very impressed.
3.1(39 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

We really like the Patient First business model which puts customer service at the top of their priorities. Erin L is exceptional! The entire staff was very friendly and helpful! We highly recommend this Patient First to our friends.
2.47(71 reviews)
Had a very brief wait on my visit today. Everyone was friendly and doctor took care of my issue.
3.43(79 reviews)
3.25(16 reviews)
This clinic is rated highly in reviews for their clean offices

Sparkling Clean

Quickly seen to and they were so careful and kind to my mother.
Add location icon

Do you work for Patient First?

Add and update your locations on Solv.

Add location
Add location icon

Do you work for Patient First?

Add and update your locations on Solv.

Add location

Services

A list of common services offered at Patient First locations. For a complete list of available services and more details, visit a Clinic’s individual page.

Labs and Tests

General Urgent Care

  • Wound Care
  • Base Office Visit
  • Foreign Body Removal
  • Ear Wax Removal
  • Cyst Treatment
  • Breathing Treatments
  • Foreign Body Removal
  • Iv Hydration
  • Splinting And Casting
  • Hives Treatment
  • Well Baby Checks
  • Pink Eye
  • Abscess Treatment
  • Burn Treatment
  • Sinus Infection Treatment
  • Asthma Treatment
  • Laceration Repair (Stitches)

Imaging

  • X-Ray (Chest)
  • X-Ray (Arms, Hands, Legs, Or Feet)

Physical Exams

Optometry

  • Vision Test

EKG

  • Ekg

Insurance & pricing

Self-pay pricing

We're gathering self-pay prices for common services through Solv's ClearPrice initiative. Learn more

Some locations accept payment without insurance (self-pay). Here's a look at what some common services cost at Patient First. For more details, visit a clinic's individual page

Base office visit

Self-pay: $129-$137

X-ray (chest)

Self-pay: $99

10-panel drug test

Self-pay: $55-$115

Rapid COVID-19 antigen test

Self-pay: $53

Drug test

Self-pay: $41

Camp physical

Self-pay: $49-$55

X-ray (arms, hands, legs, or feet)

Self-pay: $99

Pregnancy test

Self-pay: $55

School physicals

Self-pay: $49-$96

Sports physicals

Self-pay: $49-$55

Tuberculosis Blood Test

Self-pay: $49-$96

Laceration repair (stitches)

Self-pay: $99

Accepted insurance

Contact your insurance company before your visit to ensure the clinic is in-network for the service(s) you're seeking.

  • Aetna

  • BlueCross BlueShield

  • Cigna

  • Medicare

  • TRICARE

  • United Healthcare

  • Workers' Compensation

About

About Patient First

Patient First opened its first medical center in 1981. It offers a variety of primary and urgent care services at 77 clinics across the mid-Atlantic region of the United States, and all its clinics are open to serve patients seven days a week between the hours of 8 a.m. and 10 p.m. Patient First is accredited by the National Urgent Care Center Accreditation to ensure its patients receive the best possible urgent care experience available. This urgent care provider offers telehealth and in-person healthcare without requiring an appointment. Patients can be evaluated, diagnosed, and treated during a single visit and receive on-site lab services, X-rays, and medication prescriptions. Patient First says it cares for 60% of diagnoses typically seen in hospital emergency rooms, but for a fraction of the cost. Some of the many conditions treated at Patient First urgent care centers include infections, fractures, allergies, cuts, and burns.

Headquarters

Richmond, VA

Total locations

76(See all locations)

Overall rating

Highest rated for

Bedside manner

3.4

Other

3.1

See all ratings and reviews

Frequently asked questions

  • When are Patient First locations open?

    The hours of operation at each Patient First location may vary. It’s best to find a specific location using the list above to confirm the hours of operation for the you are planning your visit.

  • How much does a typical Patient First visit cost?

    The cost of your Patient First visit will vary based on the actual services you receive, as well as the specific details of your insurance plan, if applicable. Self-pay rates may also be available for patients without health insurance.

  • What insurance does Patient First accept?

    Patient First accepts most major health insurance plans in order to minimize out-of-network costs. Specific insurance carries are outlined above. If you have questions about your specific health insurance plan, it is best to contact the Patient First location you are looking to visit directly. Self-pay rates may also be available for patients without health insurance.

  • Can I visit Patient First locations if I don’t have insurance?

    Yes. Self-pay rates may be available for patients without health insurance. The self-pay cost of your Patient First visit will vary based on the actual services you receive

  • Does Patient First treat patients of all ages?

    Healthcare providers at Patient First locations are able to provide a medical evaluation and treatment for patients regardless of age. However, based on a patients specific symptoms, diagnosis, or treatment requirements, a patient may be referred to another provider where they can receive the best possible care.

  • What type of services and treatment options does Patient First offer?

    Patient First locations treat a wide variety of minor injuries and illnesses, including common infections and viruses, cold and flu symptoms, and stomach pains. Additionally, they treat muscle and body aches, breaks and sprains, and skin ailments. Preventative care options including routine physicals and immunizations are available, as well.

This site uses cookies to provide you with a great user experience. By using Solv, you accept our use of cookies.