Professional Ear Wax Removal
in Bainbridge Island, WA

The front desk staff and nurse were super friendly and nice. The xray machine wasn't working at this facility, which they really should let the patient know before they make an appointment.. I was seen by a nurse practitioner, Kamaal I believe.  She seemed nice, however, she didn't seem too concerned and asked minimum questions. I don't feel like my concern was  fully addressed/resolved.  I should have just gone to my primary care instead of paying $100 copay only to be told, "just keep up with warm fluids and come back again if it gets worst", because it's just that easy to come back and pay another $100 copay again. I drove about 18 miles to get seen at this location because appointments at the clinic near me get booked super fast.. I mentioned that to the provider that I don't want to drive this far again just one day later..and I was told "try making an appointment a day before near you then" (because clearly, I didn't try that and chose to drive that far in snowy weather). Last time I was sick with this horrendous cough and phlegm, a provider at different location told me exactly the same that it's just a viral, only for me to end up at my primary care the next day who diagnosed me with pneumonia! I see a similar review here from another patient ending up with pneumonia because your provider here, misdiagnosed her.. I sure hope the nurse practitioner didn't miss anything.. I couldn't ask for x-ray anyway, since it wasn't working at this location. I did mention to her that last time with exact same thing, I was prescribed antibiotics and she brushed it off saying "it's just a viral".. Not sure how she decided on that when she didn't even do an xray.  I was not all satisfied with my treatment by this provider at this location. Multicare Indigo, you need to fix your mistakes and train your providers, instead of copy pasting the same response to all the low rating reviews. Looking at the reviews here, no wonder this location always has multiple appointments available as compare to other locations.

check in is always nice and quick and immediate which is what we appreciate the most. The nurse that greeted us and got us started was very friendly and welcoming.  The provider named Miguel is not very personable and asked us what’s our goal to be there.. that question threw us off a little. He treated us like a business and it was just here ok here is your prescription have a good day.  I’ve seen him in the past and felt uncomfortable that I didn’t move forward with any suggestions he provided in the past. Appreciate that he gave me and my son prescriptions but he didn’t really explain to me what was going on with me but did with my son. Wished he didn’t treat us like a transaction he tried to complete.  No, I do not recommend this provider.

Easy in and easy out. I just wish there was more seats to sit on. People tend to bring a plus one and I wasn’t able to sit so I stood outside in the rain until I saw a seat open.

My experience was extremely great everyone was professional and caring concerning my wellbeing

Continued coughing ing a blockage in sinuses. Needed Ned's to help . Dr evaluated condition and advised care and antibiotic.

Showed up at the Ruston urgent care location for a walk in, learned about the crazy wait time but also the app, so I installed Solv and found that the Tacoma urgent care location has appointments available to schedule that day, where Ruston only had tomorrow. So I scheduled one just 30 minutes away, rushed to the office and the app knew I was there so I checked in, talked to the receptionist, she already had my insurance and stuff from the app scanning my card👍 so she photoed my ID and told me I'd have a 45 minute wait. I was excited for this. I left and used the wait list on the app to track my position in line, and showed up, was seen pretty much right away, dental assistant was kind, put in all the info, doctor came in right away, got the antibiotics I needed immediately. Pharmacy had my prescription ready soon as I got there, within 10 minutes probably. The whole experience was pretty amazing and even though it was sudden and I was in pain, had to learn about the app and whatnot, it was so easy. Very impressed.

Staff was very friendly, professional and Tatyana provided exceptional care.

They all were wonderful. I had an emergency and had to leave quickly and they really processed me through and took care of me. I appreciate it.

Stabbed and wait time was totally totally totally outstanding and great thank you !!!!!

They were able to see me as a walk in less than the hour I came in. Amazing and helpful staff!

Doctor and nurse were great and took great care of my son

This was the best experience I’ve had at an urgent care!  Friendly staff, very caring and considerate of my time.  And a good outcome!  Thank you so much!

The When I called yesterday afternoon there was a 3/4 hour wait. The kind receptionist suggested I make a 9:30 am appointment this morning. I did and it worked out very nicely. A short wait and all went very smoothly!  Yes, I’d recommend this provider based on my experience today.

Thank you to all of the staff from the front desk to the health providers. Such a great experience and all of my needs met. Will be the first to call for medical needs. Will highly recommend to friends also. Thank you!!

Excellent customer service. Knowledgeably answered all questions. Appointment and billing were fast. Testing next day was on time and professional. Results available within 24 hours. Highly recommend.