Professional Ear Wax Removal
in Lake Ridge, VA

This is an excellent urgent care facility. The staff were professional, polite, considerate and compassionate. Wait time was minimal despite being busy. Scheduling an appointment was very helpful. Very clean facility. Thorough exam and knowledgeable medical professionals. Check-in/check-out was efficient and seamless.

Fast service considering it was a Friday evening. Was in and out in an hour  Front desk, and patient care was decent. No complaints.

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

The only thing I did not care for was the receptionist. She was a little snobbish and unwelcoming. However, everything else was very nice.

This was for school forms for physical and TB screening. The staff made the process smooth and easy, and printed out the needed documents.

The nurse was friendly but not at all gentle in swabbing my nose for the pcr test. I let her know how much she was hurting me and I know it could have been done to the same effect a lot more gently. She also told me it would take 2-3 days to get pcr results. I was led to believe otherwise from your web site and the doctor who was very friendly came in after and said we should have it probably 24 hours.

Quick. Everyone was nice and knowledgeable.

Had been feeling bad since Friday night. Felt as though I had a sinus infection. Went on Tuesday and was advised I tested positive for Covid. I was surprised that I was not given anything to treat for Covid. I was given a cough suppressant. Still feeling bad today..

Computer systems were down.  Everything took forever.  I could hear other patient conversations through the walls.  Fix the computers.  It took forever.  Staff and doctor was nice.  Care was good.  Admin ruined it.

Scheduling needs improvement. A full fledged desktop or pen and paper option is needed. When cold and flu symptoms are there and you are coughing, some of us patients are not comfortable using phones or those tablets that are there, wherein on cannot even sit when entering information. That is the most inconvenient part. Please do something.

Been having it h watery and swollen eyelids for a few days and made an evening appointment. When I checked I was told the wait time would e approximately an hour but was more than two hour wait with an appointment . The received adequate care but never experienced an extremely long wait time since I’ve been a patient.