Professional Ear Wax Removal
in Porter Heights, TX

I have never been a huge fan of going to the doctor but this past weekend I HAD to go in and after going in I wish I could make this place my primary doctors office! They are clean, efficient and actually care about you! Alan, MaryAnne and Karen were wonderful and actually took time with me to figure out what would be best for my needs to make me feel better - they made me feel like a person rather than a number (other clinics have made me feel this way). Thank you so much to the staff! I'm on the road to recovery with a better outlook on the medical field.

I had an emergency. My phone had no power. The receptionist registered me. In 7 minutes I was called to a patient room, was seen by the doctor, and discharged. Every one was professional, respectful, and vibrant. The facility was decorated like a grand hotel. I saved the Next Level number in my phone to take a gift for being exceptional.

5 stars to all but the doctor! I booked an appointment online, arrived on time but still had to wait 15-20 minutes. The wonderful nurse, Leslie, treated me like an old friend and bent over backwards to make me feel peaceful and calm. I’d give her 20 stars, if possible! The doctor wasn’t very friendly, let alone cheerful, (horrible “bedside manner”), unlike the nurse and receptionist. He frowned most of the time and acted as if he wanted to stay as far away from me as possible. However, I believe his diagnosis and prescription order were correct. I just don’t know what I might have done or said to have prompted his unfriendly treatment of me. My treatment by the man I spoke with on the phone the previous day was entirely different. He was warm and friendly, like nurse Leslie. Perhaps this doctor ,(“Val”?) was worried about something or just doesn’t like women, but I was totally unprepared for his rude treatment. I could hear him talking to a man ahead of me in Spanish for many minutes before my online-set appointment, apparently ignoring my appointment. What advantage to pre-setting an appointment if not treated with respect and punctuality? I hope he will treat future patients better.