Professional Ear Wax Removal
in Highlands, TX

Don't know who the previous reviewer had for the day, but we would've loved to have shared a similar experience. I'm not upset for paying upfront for a visit, what upsets me was that whilst my girlfriend was sitting there in pain for more then 5 hours, I was under the impression that someone was with her. She was left alone while her eyes kept getting worse and worse until we said enough and had to leave. As she walked out, was when someone told her they had an IV ready for her. We'll get back to the IV. As we left in a hurry, my concern for my lady kept growing with each passing second, we decided to head over to MH. She barely had to wait with almost a full lobby, they saw her,(and no IVs were necessary nor harmed in this procedure) checked her eyes, gave her drops and immediately she felt relief. This all happened within 30 mins to an hour. Grace ER didn't check her eyes, they wanted to give her a pregnancy test instead, and an IV, I'm guessing because they thought her left eye had a fever and was pregnant with covid. Another mystery till this day was how they lost my girlfriends urine test twice, and when prompted about why a urine test was needed, the medical assistant was clueless. Several days later they called us to check up on her, so considerate and kind. That's when we decided to ask them where is hospitality and concern was when she needed it. They let us know that they would be starting an investigation and notify us of their findings. This was about a year and half ago, and clearly the situation is super serious because they're running all the leads as we haven't received a single update on this matter. Don't be deceived by the star rating, these people are thieves and crooks. If it wasn't for MH there was a very high chance my lady's left eye would've been damaged permanently. Please don't waste your time with them, check yelp, check google, reviews all have the same concerns that we did after all this dilemma.

First off this place is amazing and the service they are providing exceeds any standards you have. Jacob at the front desk was so respectful. My nurse Bill took care great care of me as well as the Doctor. Once again I couldn't be more happy with my care at this ER. thank you all.

Caring and professional people

The staff is very polite.helpful and very caring.. Doctor Irene is very nice.careing and polite...Very clean and sanatized waiting area.