Pediatric urgent care near me in Thornwood, NY

really enjoyed my experience! all the staff were super friendly especially the MA nathalie!

The entire staff was friendly, especially the receptionist. She made my experience move smoothly by explaining the process/next steps before I was taken to the exam room. She is an excellent team player!

Everything was easy and the staff were very nice and helpful. I definitely recommend this urgent care and I will certainly come back. Thank you!

Institution states they will not take an insurance payment for any type of "physical exam" even if your insurance will pay for it they force you to pay out of pocket. Let you schedule the appointment just to inform you once you've arrived for your appointment and not before hand. This procedure needs to be evaluated and changed. I would recommend so far for any other service.

There was no wait, but I had to use an app to check in, which took about 10 minutes.  So, why are there employees at the front desk, if I’m doing their job for them?  I could see the benefit of this if there were 5 people waiting to check in… but they couldn’t do my intake when I was literally the only person in the waiting room? I was pulled into the room pretty quickly, but then waiting in the exam room for about 1/2 hour.  The doctor was friendly and listened to my list of symptoms and then examined me.   Besides the check in process and wait to be seen by the doctor , everything was positive.

Very professional staff. Dr explained everything and didn’t rush.

The staff at City Line ModernMD are so nice—seriously, shoutout to everyone who works here! They made my visit quick, easy, and super comfortable. I’ll definitely be coming back. Thank you all for your kindness and professionalism!

Walked in after work and I didn't have to wait long at all.

Needed a physical for an upcoming physical test for a job. Called, went in same day. Quick, low cost. Highly recommend.

Great. Customer interface from all I met

All went well. You do need to accept cash according to federal law.

We walked in so it was a simple process. The office was clean and tidy. The check process is where it went wrong. The lady at the desk was very unprofessional and rude. No greeting, smile, customer service training. Her appearance was sloppy as if she didn't care she was coming to work. She had her ear buds in while assisting people. You had to either assume what to do, or from prior visits knowledge, because no instruction was provided. She looked miserable. The only time she was nice was when the delivery guy brought her food, that she ate at the desk. She makes it's very clear that she doesn't care for her job. She makes you feel bad for making her work. As if she's used to just sitting there and intimidating everyone from wanting to come in for assistance. The MA that assisted the doctor was amazing. DR. Was amazing. This would be a wonderful place if there was better staff.

Walked in. I was taken care of right away. Easy start. Nurse assistant came in quickly to check vitals. PA arrived quickly. She was excellent: Professional and concerned. Gave very good explanations. Her name was Victoria.

Walk in. First visit. Everything was smoothe.  Professional staff

Dr. Timur Ruzehaj was so friendly and knowledgeable! He even took the time to show me different diagrams and explain exactly what was wrong.

I came. They saw. I’m well. I came. They saw. I’m well.