Professional Ear Wax Removal
in South Lyon, MI

Out of town. Closest place to where I was staying. Low expectations but great experience. Friendly staff. Super doctor who found something unrelated I went home with meds for also. Directions to pharmacy. Super service. My only negative comment: the music was super loud.

The doctor was fine and efficient. The issue was the check in process that took 20 minutes. First, the receptionist took my license an insurance card and copied them. Then, I had to do an online check in on my phone that took 15 minutes to complete. This included taking pictures of my license and insurance card, which she had already done, and then filling out numerous repetitive questions. After completing the online registration, we sat and waited nearly another ten minutes. We were the only patients in the entire office. I asked herwhat the delay was, and she said she had to finish the registration.....So a half an hour for check in. Filling out a paper form would have taken less than five minutes. I probably won't return to this Urgent Care because of that. I just went to another one in town a few weeks ago, and the check in took less than five minutes.

While I was initially hesitant to visit an urgent care facility - the location and "newness" of this office (plus, my need for quick answers) - prompted me to visit on 1/31/23. It was absolutely a pleasure. All staff members (Specifically, Dr. Dwaik and the triage nurse) were knowledgeable, kind and efficient. Since I often have a difficult time getting an appointment to see my longstanding family doctor due to short business hours and a packed schedule, I will gladly visit Family Urgent Care should the need arise. Thank you for putting me at ease and being so patient and attentive to my concerns!