COVID testing & Rapid testing near me in Pepperell, MA

The facility on rte 125 north andover was fine once I was seen by the healthcare provider and I have nothing negative regarding the care. BUT the male individual who "sits" at the front reception desk needs to Go. He has zero customer service skills and is clueless and very rude regarding his patient-interaction. He told me "check yourself in over there ( at the kiosk), because I'm busy; so if you don't want to do it yourself, you'll have to wait, because I'm doing something now". I asked what about the other "receptionist" sitting near him. He said: "She's eating, so you'll have to wait; or go some place else". I would like to know who hires people like these? One is "busy eating" [ at front desk] so she can't or won't accommodate checking me in;;; he us busy with "something",,,,so if I don't like being treated in such a derogatory manner by these two morons...he told me I can "go some place else". ! Wow, just Wow. If this is all they can find to "sit" at front desk....I have a suggestion: please have no one "sit" at front desk and get paid for doing nothing. Since there is availability to do self-check-in....then just do away with these two useless airheads.

Needed urgent care for an illness that was beginning to affect my breathing. It was very busy and there were only 4 staff members on site. No doubt why the waits were long. In spite of the staff shortage, I never felt they were rushing my care. Explained well everything they were doing. Turned out I had bacterial pneumonia. The doctor put together a treatment plan that I could tolerate. I know they have kept me out of the ER with their care. Thank you.

My elderly mom needed care and we went to the hospital ER where we were waiting for over 3 hours and no doctor in sight. We finally left and came to Carewell in Tewksbury and though there was a sign on the door stating: “no walk-ins, appointments only“, I went in and asked the young woman at the desk if they could see my mother. She came and took a look at mom and said the doctor would see her because she definitely needed to be examined for a bad cut, and they couldn’t turn someone away who needed help. She led us to an exam room used for non-Covid patients so we wouldn’t have to sit by possible Covid cases in the waiting room, which was very thoughtful, unlike the ER where we were sitting for an hour in the unadvertised Covid section before a P/A suggested we move to a different area! The Dr. at Carewell saw mom about 20 minutes later at 8:00 pm (which was their closing time), and after they finished with the patients who had been waiting, he stitched up mom‘s cut. We left at 8:00 pm and thanked them for staying later and helping us. They couldn’t have been nicer and I was so glad we decided to leave the ER and go to Carewell. We will definitely return in the future when we need medical care!