Urinary Tract Infection (UTI) Testing near me in San Leandro, California

My experience was fine in office but the billing department has inaccurately billed me for equipment and reaching the billing department to make corrections has been terrible. They do not answer their phone and you are placed on hold and nobody answers. The billing error was significant.

Wait time was unexpectedly long!  I was there for one hour and 15 mins for an EKG the order was sent the day before so that was not the problem. Was called 15 mins after my scheduled appt and there was only one other person in the waiting room when I was called. Also when I arrived there was one person ahead of me.  Provider was very good and staff friendly. The assistant who who performed the EKG was great knowledge about the procedure. After the procedure I had a wait again another 15 mins.

Came in 4 mins late but staff checked me in immediately. I am fortunate there was no line eventhough I had an appointment.  Staff were very professional and friendly.  The medical assistant and doctor were caring, also moving fast.  i was out in 30 minutes.  Thank you!

My overall experience was amazing! The staff is helpful and friendly, they went above and beyond to assist me with scheduling my appointments at the best time and location for my schedule. I would definitely recommend Medical center of Marine San Rafael.

The doctor was great. She listened helped and cared for us.  The whole staff was amazing.

It was my first time at Carbon Health, I found the facility clean & bright. The staff was courteous and professional.

I am from out of state visiting in the area. I chose this facility from reading the reviews and roughly knew the area of the location. I made an online appointment. From the moment I walked into the facility, being seen and treated, I have nothing but praise and respect for the staff as well as the care I received. I’m this day and age and just visiting with having an unfortunate reason to be seen/treated I was completely satisfied. A little more pricey than I expected but what can I say? Thank you just the same for your professionalism.

Still waiting for test results. Still waiting for test results.

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Why did you close the Montclair site? Open only on Wednesday for dermatology? Not good. People need urgent care. Not once a week. Open back up

Multiple issues addressed thoroughly. Great staff. No wait. Further follow up. Highly impressed.

Always far exceeds expectations.

I was from out of town and was able to get a same day appointment without issue. I only waited about 5 minutes after arriving and all the staff, nurse and doctor were kind and very helpful. My prescriptions were send to the correct location and ready for pick up in an hour. Overall excellent experience. Would definitely recommend.

This was probably best urgent care I have ever been to.

After visiting Carbon about 10 days ago for an ear canal that was clogged with wax, my symptoms returned (ear pain, moist discharge from the ear canal.) So, unable to get an appointment with my PCP, I scheduled an appointment at Carbon. This time a different doctor saw me. As soon as she entered the room and asked me what was going on and learned that I had been using carbon oxide drops to try and re-clear my ear, she berated me and told me that I should not do that. She berated me over and over, like I was a stupid person, which put me off guard and had the effect of shutting me up. Then she looked in my ears and pronounced me to be healthy… nothing wrong. It felt like she wanted to be done with me. I told her that I had pain in my ear (to which she interrupted “take Advil”) and that every morning I woke up with a moist and slightly not nice smelling moist discharge coming from my ear. I asked if this is something that could be solved with antibiotics or steroids. She said she could give me prednisone “if I wanted” as if I would be the one to make the prescribing decision. Then I told her about the discharge and she said that she could give me some antibiotic drops, and that I should take Guifenesen. The doctor made very little effort to understand my issue and symptoms, and she had a pretty awful bedside manner. I would not want to see this doctor again. I left having zero sense of resolution, and zero confidence in the treatment plan she gave me. I guess I will try to see my PCP or go to an ENT. This was an awful waste of time and money. She prescribed antibiotic ear drops, and did not prescribe the prednisone.