Urinary Tract Infection (UTI) Testing near me in Helena, Alabama

My experience was decent except Yolonda at the desk for check in. She was rude, snappy, and unprofessional. I complained about her time with me and she told me to just pay and move on. I continued to say she was being unnecessarily unkind and she said she didn’t have to be kind and that her being snappy was not a problem because I didn’t know what she might be going through. She infuriated me and when I asked for upper management she told me to Google the number and would not provide it. I plan to escalate the matter.

I don’t think it really matters to book an appointment. I booked for 10:45a and wasn’t seen until 12:30p Perhaps this was one of those unusual things like too short of staff. I was charged $50 twice because the first card I used they told me there was a glitch in their system so I used another card only to find out that the first card went through. I am still waiting on reimbursement from January 5. I spoke with Kiara and sent her the documentation showing that they received both payments. I have yet to hear from her as of January  21. This is unacceptable and poor customer service!

My legs were swollen and I was concerned… the nurses and Dr made me feel comfortable and they seemed like they were concerned

Everyone was very kind and knowledgeable , I was thankful I went but now Blue Cross is not paying the claim because the Dr put gum disease on my visit. I went to be tested for leptospirosis because my dogs had it and I wanted to be tested to make sure I didn't have it. My teeth were bleeding because I had a cleaning earlier that day but I didn't know I was supposed to stop my plavix and aspirin. I was tested for lepto but still the Dr should have put the reason for my visit as testing for leptospirosis, not anything about my teeth. I hope your f I ever need AFC again my claim gets filed correctly because now I am out almost $200.00 because he filed it wrong , goodness.

Excellent customer service. Knowledgeably answered all questions. Appointment and billing were fast. Testing next day was on time and professional. Results available within 24 hours. Highly recommend.

A great experience for something I had a lot of anxiety about. Had no wait time or issues at the testing center/lab. Had blood drawn at 3pm and had results by email at 9am the next morning.

A great experience for something I had a lot of anxiety about. Had no wait time or issues at the testing center/lab. Had blood drawn at 3pm and had results by email at 9am the next morning.

After receiving my results, I called Labcorp and discussed the results with a consultation. This consultation filled in my knowledge gaps and made me more aware of my particular situation.