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I visited the Care Now located at 5570 Camino Al Norte North Las Vegas, NV 89031 on June 25th, 2023. I have C-PTSD which causes me to have a phobia of blood pressure machines and having my blood pressure taken. I have medical trauma that is related to this. I have been living with this diagnosis and phobia for 10 years. I can't begin to describe how difficult these years have been for me. I have been on NUMEROUS sedatives, tranquilizers, SNRI's and blood pressure medications. In addition to medicine, I have a psychiatrist and therapist to help me work through my CPTSD and phobia. I would have to drug myself into a catatonic state just to visit a doctor. Despite being drug induced, my panic would be through the roof. I live(d) in constant medical fear. It has deeply effected the way I live and who I am as a person. I'm getting emotional just thinking about how many dark nights I have had due to this. I share this because I have avoided getting medical care or pleading with the medical team to avoid taking my BP. You can imagine the insensitive comments I have heard from the medical community. Which only made me feel broken and undeserving of medical care. A couple of days ago, my daughter went with me to this urgent care for treatment. My first interaction was with the lady at the front, Nicole. She is the most calming and kind hearted person I have ever encountered in a medical facility. She treated each person who entered the doors as if they were the only person who mattered. Impeccable customer service. You literally could not have hired a better person for this position. She is what every facility should strive to hire. I hope she knows that she was the first reason I was able to stay calm and not let my anxiety rule me. Her disposition and nature was exactly what I needed in that moment. After that, I was greeted by LaTonya Houston. She walked me back and talked me through the initial questions. When it came time to have my BP taken, I had asked to skip this part due to my C-PTSD and phobia. I fully expected her to dismiss my fears or make some snarky comment about white coat syndrome (even though it's deeper than that). Instead, she treated me like I was a person with feelings. She saw me AND she heard me. I have goosebumps as I write this. She told me that everyone has their own fears and that mine was valid. I have waited 10 years to hear someone from the medical community to say this to me. Together we decided to check my BP with a manual cuff as the automatic one is too much for me. She never complained and she didn't rush me. She treated me as if I was a friend. She calmed my soul. I felt safe with her. She is the ONLY medical person in the last 10 years who has checked my BP without making it traumatic. She did the exact opposite. In fact, this was the first time that I had my BP checked without being over medicated and experiencing panic. And the best part, my BP was a normal reading instead of the typical "any higher and you'll have a stroke" level. LaTonya is someone who I have been praying to encounter in the medical profession. I was in a place of darkness and lacked any confidence in the medical field....then I met LaTonya. This may seem insignificant, however, she was an answer to my prayers. I wish it wouldn't have taken 10 years for me to find her, but I am beyond thankful that our paths crossed. I wish that I could have her anytime I need to go to the doctors. I have been on cloud 9 since meeting her. She has helped lighten my mental load. I will be forever thankful for her and will never forget her. Literally an angel in human form. If she reads this, LaTonya, you have helped heal a part of me that seemed broken. Please know you have made a difference. Laura Brown

This was my second experience at this location and I've received amazing service and care both times.