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Beth was fantastic, she was thorough, answered all my questions and had great tips too! I would definitely come here again for my son’s health. However, I was speechless with how the medical assistant roughly administered medicine to my infant son. The medical assistant grabbed my son’s face, squeezed it, and squirted antibiotics into him mouth and with the last pump, they squirted it all in even though it was getting to the point of overflowing out of his mouth. Once I held him upright, he immediately spit it back out. I’m not a medical professional, so I can’t say whether this is standard of care, but I was concerned by their handling of him.

I was from out of town and was able to get a same day appointment without issue. I only waited about 5 minutes after arriving and all the staff, nurse and doctor were kind and very helpful. My prescriptions were send to the correct location and ready for pick up in an hour. Overall excellent experience. Would definitely recommend.

Wait time was unexpectedly long!  I was there for one hour and 15 mins for an EKG the order was sent the day before so that was not the problem. Was called 15 mins after my scheduled appt and there was only one other person in the waiting room when I was called. Also when I arrived there was one person ahead of me.  Provider was very good and staff friendly. The assistant who who performed the EKG was great knowledge about the procedure. After the procedure I had a wait again another 15 mins.

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

This was probably best urgent care I have ever been to.

Always far exceeds expectations.

Colton was very friendly, knowledgeable, and helpful!

My husband & I tested positive for COVID this AM. We both were able to very conveniently make online appointments for medical evaluations within 30 minutes of our requests. The UC Village-Albany Urgent Care clinic is modern and attractive with highly efficient, very welcoming, friendly, professional & personable administrative and medical staffs. All of the medical personnel have very kind and empathetic bedside manners and listened very well to (and heard!) and were responsive to our medical concerns and questions. We both were in and out of our appointments within 30 minutes. We are very appreciative and truly grateful to have your clinic so conveniently located near our home. Please keep up the great work!

Excellent experience. The provider was thorough and explained everything very well. All of the staff I interacted with were professional and pleasant.

Everything was great, especially my nurse practitioner. I have been there several times for everything from a broken bone to covid symptoms this time and it has always been excellent. Can't figured out the star system, but check the highest rating for me. Thanks for your help.

I went in for a Covid test my original appointment was at 6:30 they were able to take me early at 2:15 Staff was very friendly and polite

Wait time was good, got in at 1:40pm for my 1:30pm appointment. Staff was friendly and explained things to me. I did kind of get the impression that they were tired of me because I was trying to ask clarifying questions to make sure that later on I will not be thinking about the questions I was afraid to ask :P. It’s very easy for me to just accept what I’m told, and not ask anything, but I’m trying to learn to advocate for myself because it seems like that’s what is needed in healthcare. But I could tell they were definitely getting tired of me asking my dumb questions and just repeating answers they already gave because I was obviously didn’t hear it the first time. I probably need to work on my communication skills because I don’t feel like either of us felt like we were getting through to the other person. It felt like we both felt like we knew what the other person was saying and that they just weren’t willing to hear it.

Close to home. Spotless facility Knowledgeable and kind staff

This place is a hidden gem! I always try and avoid urgent care places as it’s usually a long wait, lots of people, not the cleanest and just difficult. But here, once I arrived the check in was seamless, the staff was friendly, the office very clean. And to top it off my doctor spent so much time with me ane was kind and listened. Highly recommend!

I was very surprised with my experience here. My appointment was made very quickly. I was seen in a very short period of time. My test results came back in a very timely manner. I was able to speak with a doctor soon after and was taking care of. I was very satisfied with the experience I had here. I definitely recommend using them for any issues you have or any questions you may have.

I would 100% recommend this company to anyone wanting to check their health status. The process was incredibly easy and done through certified labs. The results are frequently back by the next day.

After receiving my results, I called Quest Lab Testing and discussed the results with a consultation. This consultation filled in my knowledge gaps and made me more aware of my particular situation.

I was very surprised with my experience here. My appointment was made very quickly. I was seen in a very short period of time. My test results came back in a very timely manner. I was able to speak with a doctor soon after and was taking care of. I was very satisfied with the experience I had here. I definitely recommend using them for any issues you have or any questions you may have.

I would 100% recommend this company to anyone wanting to check their health status. The process was incredibly easy and done through certified labs. The results are frequently back by the next day.

I highly recommend for anyone thinking of getting tested. From start to finish the whole process was hassle free and and very professional. I had my results very quickly and discreetly couldn't be happier with the service.