Professional Ear Wax Removal
in Bay Lake, FL

Ignore all the old reviews, there is a new doctor in charge and she is amazing! I've been to the office on 2 occasions in 2023 and the staff has been friendly and helpful both times. The office and the rooms are clean and tidy. I didn't wait long either time to be put in a room, and once in the room waited about the expected time to be seen. Dr Cruz does a great job of listening to the reasons for being in the clinic and was very thorough with solutions. I was able to go next door to a different medical office for an xray and got that done very quickly, and then Dr Cruz gave me the results and a treatment plan. She even followed up with me the next morning to see how I was doing.

OK really wanted to put 4 stars... but I felt the need to counter balance the 1 star review bc they mention the care over a decade declining so to me that means at one point it was more than a few stars... OK so here's the thing: Dr. Abusuwa is available #1. Yes, you can end up with the PA etc. BUT if you want DR. A, you simply state that when making the WEEKDAY appointment. Dr. A is NOT for those who want the more hardcore meds, he pretty well will not prescribe things that are dangerously addictive (with emergency exceptions for short term). With the opiod and benzo epidemics here (and everywhere) this is actually a good thing. Dr. A I've been going to for well over 12 years and he has gone out of his way many times for me. He's handled my: regular colds, allergies, auto accident needs, referral appointments made for me, pain management (without addiction issues), in house PT, gyno stuff, BiPolar, anxiety, and most recently: weight loss! From 09/10/2020 to today 12/28/2020 with his (and his APRN GEORGETTE KHOURY in particular) I am down 44.6 pounds!!!!! Do I think they are the most ideal in every capacity? No. But, overall... the convenience... the concern for LONG TERM health (versus oh here take a pill feel no pain... and worry about the side effects later) .. and the genuine care they show me I'm very happy. The turnover is for a few reasons... started with the office manager having to step back to take care of her family due to an emergency a few years back... and now from what I've overheard and kind of figured out along the way... they tend to train a lot of extended family members who are graduating in various medical fields. So sometimes it feels rude because you get the impression that you are not part of some inside joke if you will... But... it's not a bad thing that they are helping give new medical professionals a start in the family business. Last thing, when my daughter was a minor she had her forehead sliced open above her eye really bad but she (age 15 or so) didn't want to go to the dang hospital... in desperation I drove her the 3 miles to Dr. A... who's staff immediately took her before asking all the questions (payments etc) just grabbed her and Dr. A sutured her up immediately... way faster than the ER would have been... and with damn near plastic surgeon level artistry. It really should have left a huge scar I firmly believe this with all my heart... and it is honestly not even noticeable when you look for it now! It's been about 10 years but within months you just couldn't see it because DR. A is that good at suturing ... I haven't had insurance in years (I will in a few days) but I haven't needed any because Amana Medical Center has an extremely affordable selfpay rate that is pretty much the same as most office visits WITH insurance before your deductible. You don't wait long at all for scheduled appointments, pre-covid I almost always could get a same day appointment... and now the telehealth option is just simply amazing, convenient and even more affordable. Oh, and they set you up with a (free) account with TalkPHR where you can see ALL your file... the notes, the prescriptions, the referrals... every visit every entry every vital sign etc.