Professional Ear Wax Removal
in Bristol, CT

It was amazing! The staff are absolutely fantastic

Staff is courteous and caring.

Scheduling was super easy. The wait was a bit longer than anticipated but once I got in Charity was excellent. I felt like she listened to my concerns and provided me with excellent care.

Walked in after work and I didn't have to wait long at all.

We walked in so it was a simple process. The office was clean and tidy. The check process is where it went wrong. The lady at the desk was very unprofessional and rude. No greeting, smile, customer service training. Her appearance was sloppy as if she didn't care she was coming to work. She had her ear buds in while assisting people. You had to either assume what to do, or from prior visits knowledge, because no instruction was provided. She looked miserable. The only time she was nice was when the delivery guy brought her food, that she ate at the desk. She makes it's very clear that she doesn't care for her job. She makes you feel bad for making her work. As if she's used to just sitting there and intimidating everyone from wanting to come in for assistance. The MA that assisted the doctor was amazing. DR. Was amazing. This would be a wonderful place if there was better staff.

I was a walk in so scheduling didn’tmatter check in was easy. Staff and the care was phenomenal.

Lauren, the nurse practitioner, was kind, knowledgeable, professional, and addressed my needs a great asset to Hartford healthcare