Professional Ear Wax Removal
in Mountain View, CA

After visiting Carbon about 10 days ago for an ear canal that was clogged with wax, my symptoms returned (ear pain, moist discharge from the ear canal.) So, unable to get an appointment with my PCP, I scheduled an appointment at Carbon. This time a different doctor saw me. As soon as she entered the room and asked me what was going on and learned that I had been using carbon oxide drops to try and re-clear my ear, she berated me and told me that I should not do that. She berated me over and over, like I was a stupid person, which put me off guard and had the effect of shutting me up. Then she looked in my ears and pronounced me to be healthy… nothing wrong. It felt like she wanted to be done with me. I told her that I had pain in my ear (to which she interrupted “take Advil”) and that every morning I woke up with a moist and slightly not nice smelling moist discharge coming from my ear. I asked if this is something that could be solved with antibiotics or steroids. She said she could give me prednisone “if I wanted” as if I would be the one to make the prescribing decision. Then I told her about the discharge and she said that she could give me some antibiotic drops, and that I should take Guifenesen. The doctor made very little effort to understand my issue and symptoms, and she had a pretty awful bedside manner. I would not want to see this doctor again. I left having zero sense of resolution, and zero confidence in the treatment plan she gave me. I guess I will try to see my PCP or go to an ENT. This was an awful waste of time and money. She prescribed antibiotic ear drops, and did not prescribe the prednisone.

clean and nicely decorated. the staff is super friendly and helpful. i honestly wouldn’t go anywhere else

Colton was very friendly, knowledgeable, and helpful!

Always far exceeds expectations.

Second time here, service is excellent and I’ll be back again!

Multiple issues addressed thoroughly. Great staff. No wait. Further follow up. Highly impressed.

This was probably best urgent care I have ever been to.

The staff at Stat-Med is exceptional ! Friendly, knowledgeable , prompt ! Easy to schedule and check-in ! Debra , PA , was fantastic ! So thorough and caring- wonderful bedside manner. I would recommend Stat Med Urgent Care !

Very good . I came here several times for my children, the nurse and doctor are professional and explained everything to me so that I don’t worry my children

I went in for a Covid test my original appointment was at 6:30 they were able to take me early at 2:15 Staff was very friendly and polite