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in Moraga, CA

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4.42(172 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

Wait time was unexpectedly long!  I was there for one hour and 15 mins for an EKG the order was sent the day before so that was not the problem. Was called 15 mins after my scheduled appt and there was only one other person in the waiting room when I was called. Also when I arrived there was one person ahead of me.  Provider was very good and staff friendly. The assistant who who performed the EKG was great knowledge about the procedure. After the procedure I had a wait again another 15 mins.
4.85(131 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

4.77(1.1k reviews)
This clinic is rated highly in patient reviews and ratings

Highly Rated

The doctor was great. She listened helped and cared for us.  The whole staff was amazing.
4.54(931 reviews)
My overall experience was amazing! The staff is helpful and friendly, they went above and beyond to assist me with scheduling my appointments at the best time and location for my schedule. I would definitely recommend Medical center of Marine San Rafael.
4.75(850 reviews)
This clinic is rated highly in patient reviews and ratings

Highly Rated

Staff very friendly and helpful . The PA was gentle in examine me since I was there for a fall I rate 100% for everyone. Clinic very clean.
4.0(3 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

4.69(162 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.
4.66(1.2k reviews)
I went in with flu like symptoms. I was curious if I had Covid but did not get tested.  I could have spoke up for a desire for a test, but my preference would have been that the test would be automatically given.
4.75(112 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

4.36(91 reviews)
This clinic is rated highly in reviews for their clean offices

Sparkling Clean

I went in for a Covid test my original appointment was at 6:30 they were able to take me early at 2:15 Staff was very friendly and polite
4.45(133 reviews)
Everything was great, especially my nurse practitioner. I have been there several times for everything from a broken bone to covid symptoms this time and it has always been excellent. Can't figured out the star system, but check the highest rating for me. Thanks for your help.
4.65(86 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

Wait time was good, got in at 1:40pm for my 1:30pm appointment. Staff was friendly and explained things to me. I did kind of get the impression that they were tired of me because I was trying to ask clarifying questions to make sure that later on I will not be thinking about the questions I was afraid to ask :P. It’s very easy for me to just accept what I’m told, and not ask anything, but I’m trying to learn to advocate for myself because it seems like that’s what is needed in healthcare. But I could tell they were definitely getting tired of me asking my dumb questions and just repeating answers they already gave because I was obviously didn’t hear it the first time. I probably need to work on my communication skills because I don’t feel like either of us felt like we were getting through to the other person. It felt like we both felt like we knew what the other person was saying and that they just weren’t willing to hear it.
4.31(141 reviews)
Multiple issues addressed thoroughly. Great staff. No wait. Further follow up. Highly impressed.
4.43(54 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Excellent experience. The provider was thorough and explained everything very well. All of the staff I interacted with were professional and pleasant.
4.66(68 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Close to home. Spotless facility Knowledgeable and kind staff
4.55(102 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

This was probably best urgent care I have ever been to.
4.54(117 reviews)
This clinic is rated highly in reviews for their clean offices

Sparkling Clean

After visiting Carbon about 10 days ago for an ear canal that was clogged with wax, my symptoms returned (ear pain, moist discharge from the ear canal.) So, unable to get an appointment with my PCP, I scheduled an appointment at Carbon. This time a different doctor saw me. As soon as she entered the room and asked me what was going on and learned that I had been using carbon oxide drops to try and re-clear my ear, she berated me and told me that I should not do that. She berated me over and over, like I was a stupid person, which put me off guard and had the effect of shutting me up. Then she looked in my ears and pronounced me to be healthy… nothing wrong. It felt like she wanted to be done with me. I told her that I had pain in my ear (to which she interrupted “take Advil”) and that every morning I woke up with a moist and slightly not nice smelling moist discharge coming from my ear. I asked if this is something that could be solved with antibiotics or steroids. She said she could give me prednisone “if I wanted” as if I would be the one to make the prescribing decision. Then I told her about the discharge and she said that she could give me some antibiotic drops, and that I should take Guifenesen. The doctor made very little effort to understand my issue and symptoms, and she had a pretty awful bedside manner. I would not want to see this doctor again. I left having zero sense of resolution, and zero confidence in the treatment plan she gave me. I guess I will try to see my PCP or go to an ENT. This was an awful waste of time and money. She prescribed antibiotic ear drops, and did not prescribe the prednisone.
4.57(135 reviews)
This clinic is rated highly in reviews for their friendly staff

Friendly Staff

I was from out of town and was able to get a same day appointment without issue. I only waited about 5 minutes after arriving and all the staff, nurse and doctor were kind and very helpful. My prescriptions were send to the correct location and ready for pick up in an hour. Overall excellent experience. Would definitely recommend.
4.69(905 reviews)
This clinic has shorter than average waiting periods

Short Wait Time

Very good . I came here several times for my children, the nurse and doctor are professional and explained everything to me so that I don’t worry my children
4.31(88 reviews)
It was my first time at Carbon Health, I found the facility clean & bright. The staff was courteous and professional.
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