*this blog was originally published on 11/19/2020 and has been updated for clarity. As traffic to your clinic increases with the onset of flu season and holiday travel, there is an increased demand for appointments. In recent years, the Urgent Care industry has been receiving unprecedented patient volumes, leading to outrageous wait times and lower patient satisfaction ratings. What can you...
“It was the best of times, it was the worst of times...it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair”. Although written over 160 years ago by Charles Dickens, this opening line to A Tale of Two Cities, could not be more applicable to the outcomes healthcare operators will face. Hope is not a strategy. Healthcare executives...
Recent data from the Covid Tracking Project report a national daily average of 802,000 tests, compared to the 2.2 million daily test target set by researchers from the Harvard Global Health Institute. To increase testing to the level considered necessary to stop the spread of COVID-19, communities are relying on a range of testing venues — from hospitals, physician practices, and urgent...
Solv is committed to providing the primary care industry with easy-to-use solutions that will accelerate the safe treatment of patients during and after COVID-19. While we are deeply rooted in consumer research and invested in patient satisfaction, we developed our system with providers in mind. We are so confident you’ll want to invest, we are offering the use of our all-in-one video...
Cafes. Libraries. Retail centers. The Taco Bell down the street, the locally-owned liquor store on the corner. They all have something in common: a contactless consumer experience. Contactless is everywhere - for retail and food service, the transition to a more consumer-friendly, touchless shopping and check-out experience is the norm rather than the exception. A Mastercard consumer survey...
As states begin reopening and social and medical distancing restrictions are relaxed, the emerging question is the lasting impact of coronavirus on how care is delivered. In order to keep providers, patients, and communities safe, consumers and medical professionals shifted seemingly overnight to virtual care from the comfort of home via technology we’ve all long been familiar with outside of...
Every day, as new developments around COVID-19’s impact continue to be discovered, policymakers have rolled back once strict telemedicine regulations in an effort to expand access to healthcare services, while promoting social and medical distancing. With the new changes, understanding the intricacies of telemedicine reimbursement has become even more complicated, though they are considered...
Over the past few weeks, we've been closely watching the impact the novel coronavirus COVID-19 has had on the urgent and convenient care communities. In particular, we've been tracking a major shift in patient adoption of virtual care, or telemedicine. This week, we wanted to share the initial data and trends we're seeing across the national network of providers using Solv Video Telemed, as...
Consumer expectations continue to expand, as does the weight of their impact. As a result, the need for businesses - including urgent care - to capture and interpret data increases. A couple examples: You have two clinics, one with a line out the door while the other sits idly. Once you realize this is more than a passing occurrence, you have to make changes to improve your operations such as...
A happy staff and more loyal patients are within your reach. You just need the right formula. That is why Solv has put together five important secrets that will guide you toward the path of success. Secret #1: Morale Matters One of our partners, Dr. Mike Cowan of Pediatric Urgent Care Center of Fort Worth, put it perfectly. He said, "I believe there is no job beneath me. I'll do whatever...
