Have you ever seen a disorganized reception area at a clinic? Phones were probably ringing for long periods and patients were likely angry if no one was available to assist them. However, in a more professional setting that's pro-active about care, the waiting area is clean, phones are promptly answered, patient wait-times are low, and staff is responsive. Patients know the service is...
This is Part 4 concluding our series on the State of American Healthcare. Don't miss the previous editions on Veteran Care, Accessibility, and Costs of U.S. healthcare. “Please rate your experience. Would you recommend us?” Questions of this sort may be something you’re used to asking patients. But do you also have a good pulse on your staff satisfaction? With the range of tasks healthcare...
Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience will suffer. If they feel under appreciated, your clinic will pay the price. Urgent care centers...
Today we’re excited to announce the launch of Solv’s newest product —Solv Video Telemedicine. Solv Video Telemed is the first telemedicine solution designed specifically for convenient care and urgent care centers. Solv Video Telemed is a different take on telemedicine. It merges online scheduling, walk-in queuing, and video conferencing into one solution for urgent care. These features,...
Experts are speculating that the 2018 asthma and allergy season may be the worst the U.S. has ever seen. Due to several factors—weather and temperature fluctuations, unprecedented pollen counts, and climate change—an increasing number of people are experiencing allergy symptoms, along with exacerbated asthma symptoms. Even people who previously did not suffer from seasonal allergies are...
Are your janitors costing you patients?Urgent Care Centers are providing a good alternative to emergency rooms for many people. They are generally less costly, the wait times are shorter, and the staff is less harried, and thus more pleasant to be around.They may not yet be entirely ubiquitous, but there are certainly more Urgent Care Centers than there are fully fledged hospitals and emergency...
Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience will suffer. If they feel under appreciated, your clinic will pay the price. Urgent care centers...
Use of a medical scribe is largely determined by the size of your urgent care operation and provider preferences. Smaller practices often view hiring a medical scribe as an unnecessary expense that should remain in the hands of the provider while larger practices tend to view a dedicated medical scribe as invaluable for quick chart completion and higher patient satisfaction. Whether these views...
Patients view urgent care clinics as lifelines that fill the gap between primary care and the emergency room. At no other time is this perception more deeply challenged than on holidays. If you are not meeting patient expectations by opening on major holidays, such as Fourth of July or Thanksgiving, is your operation competitive? Because the ability to remain competitive within the community is...
Urgent care clinics are expected to grow substantially as more and more Americans get insurance coverage. They have seen a rise in patient volume due to the rising emergency room costs and substantial shift in consumer expectation to convenient, same day, transparent, affordable healthcare. As investors and private hospitals continue to turn their eyes and money towards urgent care, the...
