Patients are savvy and know that they have choices when it comes to their care. With so many options, they look to online reviews from previous patients to determine where to go. In fact, 88% of consumers trust online reviews as much as personal recommendations and 85% of consumers said they read up to ten reviews. Therefore, having many reviews is important to attract future...
The COVID-19 pandemic expedited a growing change in healthcare: patient expectations. Suddenly, spending time in waiting rooms wasn’t safe, online communication became paramount, and telehealth appointments became the safest way to receive daily healthcare. Combine the pandemic with rising out-of-pocket costs and high-deductible health plans, and the landscape of healthcare is changing....
Patients are savvy and know that they have choices when it comes to their care. With so many options, they look to online reviews from previous patients to determine where to go. In fact, 88% of consumers trust online reviews as much as personal recommendations and 85% of consumers said they read up to ten reviews. Therefore, having many reviews is important to attract future...
The COVID-19 pandemic expedited a growing change in healthcare: patient expectations. Suddenly, spending time in waiting rooms wasn’t safe, online communication became paramount, and telehealth appointments became the safest way to receive daily healthcare. Combine the pandemic with rising out-of-pocket costs and high-deductible health plans, and the landscape of healthcare is changing....
The Case for Contactless Ambulatory visit volumes fell between 55% and 70% with the onset of the COVID-19 pandemic, forcing an upheaval in the typical modus operandi in healthcare. Telemedicine has helped return visit volumes to parity with pre-COVID-19 levels, making up 7% to 10% of visits. Due to varying patient mindsets, in-person volume has recovered more quickly for states in the...
Solv is excited to announce the release of contactless check-in. Our newest feature will complement our current touch-free offerings, allowing providers to fully virtualize their front desk, maximizing customer safety and satisfaction when it matters most. Your Front Desk Re-Imagined The front desk is your office’s equivalent to a store check-out line - “the most dangerous place in the grocery...
In the past month, patients have begun emerging from the fallout of the national response to COVID-19 and are trickling back into urgent care centers. This comes as no surprise, as state-mandated shelter-in-place orders are being altered, and, in some cases, rescinded. But patients appear to be approaching their visits differently than before the pandemic hit our nation— our data demonstrates...
Emerging technology has brought about tremendous steps forward in healthcare. From genome sequencing to holograms used in surgery, groundbreaking innovations are improving the ability of general physicians and specialists alike to treat their patients optimally. Despite high-tech advancements disrupting the way patients are treated medically, ironically, the technology they use to research...
Wait time: it’s the holy grail of consumer expectation in healthcare. Actually, make that any industry. When a restaurant patron waits for more than what he or she feels is a reasonable time to receive their food, they become discontented. When a customer service line puts callers on hold for anywhere from 20 minutes to 2 hours, they become (justifiably) angry. Similarly, healthcare consumers...
More and more patients are looking online for where they should get their healthcare. They find doctors on sites such as Solv, Yelp, Google, and ZocDoc, where they see reviews from other patients about their experiences. Keeping your medical clinic’s online reputation up is thus paramount to maintaining a healthy stream of new patients coming to your practice. Sooner or later, though, everyone...
